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FAQs

PAYMENT :

    Which forms of payment can I use?

    We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.

    How secure is shopping? Is my data protected?

    Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

    SHIPPING:

      How do you ship packages?

      Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

      Do you ship worldwide?

       Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

      How long does shipping take?

      Shipping time varies by location. These are our estimates:

      • Location and *Estimated Shipping Time
      • The United States 10-20 Business days
      • Canada, Europe 10-20 Business days
      • Australia, New Zealand 10-30 Business days
      • Mexico, Central America, South America15-30 Business days

      Do you provide tracking information?

      Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

      My tracking says “no information available at the moment”.

      For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

      Will my items be sent in one package?

      For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

      CONTACT:

        How do I contact you?

        Email us at  service@wozoshop.com.

        When can I expect an e-mail response?

        • Allow 1-3 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).
        • Please include full name, detailed message and order number if available.

         

        If you have any other questions, please contact us and we will do our best to help you out.